Discussion about this post

User's avatar
Mike Goitein's avatar

Unparalleled scope and context here, Roger.

This is the big takeaway: "...despite all that spending, what are customers missing?

Then spend all your strategic thinking energy on finding inexpensive ways to achieve uniqueness in meeting those unmet customer needs."

Expand full comment
MC's avatar

What it takes is often simply a bit of courage to try a few things that others aren't trying, because they don't need to as they have the stuff you don't have.

I feel organizations constantly try to mimic each other, with little consideration of the specific features that make them stronger (or weaker) than the rest.

Expand full comment
5 more comments...

No posts